Charterhouse Road Repair

Many residents have expressed their concerns over the state of the Charterhouse Circle. Repairs to this roadway are handled by the Virginia Department of Transportation (VDOT). VDOT relies on us to help keep them informed when a road is in distress. To let VDOT know that you want the roadway to be repaired please use the following link:

Then select the option “I need a road repaired” and “Something Else” from the drop down that appears the to right of the selected option. Once those options are selected you can click “Continue” at the bottom of the page.

For consistency I would recommend answering the location questions as follows:

Please tell us the address where the work is needed: Charterhouse Circle    City or Town: Reston                                                                                                                     ZIP Code: 20191                                                                                                                    Provide the nearest cross street or intersection and any other specific location details: Charterhouse Circle & Glade Drive

Once that information is provided you can hit “Continue” at the bottom of the page.

The next page offers you the opportunity to explain the issues on Charterhouse Circle where you can can write about the potholes and bumps that make the road terrible to drive on. You even have the option to upload a picture of the issues.

You can click “Continue” again to get to the last screen where they will ask for your contact  information so that the you can then submit the request.

We’ve created a form that you can enter your request numbers so that we can raise our concerns to VDOT and our elected officials to have this issue resolved.

Happy Holidays,

G RamosCarr

Volunteer President of the Deepwood Homeowners Association



2016 Winter Trash Service

The Holiday season is quickly approaching and we would like to remind you of our Christmas tree collection schedule and inclement weather policy. Since Christmas Day 2016 and New Year’s Day 2017 fall on a Sunday, there will be no service disruptions as a result of the aforementioned holidays.

Christmas Tree Collection

Christmas trees will be collected on Wednesday, January 4th and Wednesday, January 11th.

o Trees should be completely bare. All tinsel and ornaments should be removed.

o Trees must be placed at the curb prior to 6:00am.

Inclement Weather Policy

You may experience service disruptions due to inclement weather. Please read our inclement weather policy below.

Winter brings cold weather that may disrupt services. Icy roads and snow are causes for service alterations and cancellations. Services impacted by winter weather may begin late on the day affected, may be cancelled at some point throughout the day, or may be cancelled altogether. When service is cancelled due to inclement weather we will return on the next regularly scheduled collection day. CSI will not put our employees and community in danger to try and provide service when road conditions are too unsafe to operate our collection vehicles. In the event of inclement weather, please stay tuned to our website for updates. We wish you all a safe and happy holiday season!

Con-Serv Industries | 703.444.3181 | |


Deepwood residents: this year, the ACC has VERY EXCITING NEWS! The ACC will hold a HOLIDAY HOME DECORATING CONTEST with PRIZES!!! During the month of December (starting the evening of the 11th and ending by Christmas eve), the ACC members will tour the community and select 3 homes to receive a $25 gift card prize each for being awarded the best in one of the following 3 categories:

1) Most fun for children
2) Most traditional/colonial in design
3) Most creative/unique

There will also be a special mention for the most decorated row of homes (or court), so get your neighbors to join in on the fun for the special mention! It is our hope this will be a great community builder and bring fun and beautiful lights to our great neighborhood during the holidays. All townhomes and single family homes are eligible for this contest, with exception of the ones owned by the ACC members.

The prizes for the 3 winners will be announced and provided at the January HOA meeting held on 1/18/17, so please join us! If you have any questions, please don’t hesitate to ask by emailing the ACC Chair. Please tell all your neighbors about this fun contest!

~Proudly sponsored by the Deepwood ACC

Sealcoating Update

Dear Neighbors,

After completing the first day of sealcoating the schedule for Friday will be modified to the following:

On the day your court is scheduled for sealcoating, you must park your vehicles away from the court (Glade, Charterhouse, etc) no later than 7:30 a.m.

Also trash or recycle must be taken to the nearest cross street on since the truck will not be able pick up on courts getting the treatment.

Lots will be closed for 24 hours after the work is complete to cure.

Here is the complete schedule and a map:

Monday, October 17th – Black

  • Abercorn Court
  • Horseferry Court
  • Heathcote Court
  • Ravensdon Court
  • Travistock Court
Wednesday, October 19th – GREEN
  • Wanda Way
  • Duke of Bedford Court
  • Albot Road
  • St. Trinians Court
  • St. Johnsbury Court
Friday, October 21st – BLUE
  • Dunlop Court
  • Albot Court
  • Sloane Court
  • Harleyford Court
Monday, October 24th – ORANGE
  • Ansdel Court
  • Alsop Court


New Trash Service

Con-Serv Industries, Inc (CSI) is our new service provider for Trash, Recycling, Yard Waste, and Bulk Item removal. If you should have any questions regarding the service or any related questions, please contact CSI’s Customer Service Department at (703)444-3181 or email us at

Service Days:

  • Trash- Mondays & Thursdays
  • Recycling – Wednesdays
  • Yard Waste – Mondays
  • Bulk Items – Thursdays

Trash & Recycling Collection:

  • Please have your container placed out on the curb the evening before collection or by 6:00am the day of service.
  • Cardboard that does not fit inside your trash container will only be collected on your recycling collection day.
  • To better assist the collection crew, please place the containers at curbside, with the wheels/handle pointed away from the curb (the lid should open towards the road).
  • Please use good judgment when placing items near your curbside collection site. Our crews are trained to do a thorough job; therefore anything left near the containers may be collected.
  • CSI will provide a 14 gallon recycling bin at no additional cost. To request a 14 gallon recycling bin go to the following website and fill out the form Recycling Bin Request Form

Yard Waste Collection:

  • Dirt, rocks, mulch, stumps, and sod are unacceptable and will not be collected.
  • Branches/brush should be TIED IN BUNDLES ^Bundles can be no longer than an arm’s length). Limbs should be no longer than 4′ in length, 3″ in width.
  • Yard waste is considered a by-product of regular yard maintenance (i.e. grass clippings, leaves, twigs, and small shrubs) and NOT the result of a landscaping renovation.

Special/Bulk Items:
CSI provides bulk-pickup of furniture and certain large household items (Not to exceed two cubic yards). Please call to schedule bulk-pickup prior to noon the day before collection. There are charges associated with certain bulk items and excessive bulk and must be PRE-PAID prior to removal.

CSI will provide trash and recycling service on most holidays that fall on a regularly scheduled pick up day, with the exception of NEW YEAR’S DAY, 4th of JULY, THANKSGIVING DAY, and CHRISTMAS DAY, or when the County landfill facility chooses to close. When a designated pickup day falls on one of these holidays, collection will be on the next regularly scheduled pickup day.

Inclement Weather:
Alerts are posted on our website ( when we are not running due to inclement weather. CSI does not make up for missed collections due to inclement weather. We will pick-up the additional items on your next regularly scheduled collection day.

Christmas Trees:
Christmas trees will be removed during the first two weeks of January on two specified days, CSI will give sufficient notice to the community manager. Christmas trees should not be placed in bags and should have all tinsel and ornaments removed. Trees must be placed on the curb prior to 6:00 a.m. on the designated collection day.

Pet Waste Stations

At the Board of Directors meeting in February six pet waste stations were approved. These stations will be dispersed throughout the community and will be emptied on a weekly basis. The green markers show where the pet waste stations will be located.

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Pipe Insurance


This scene has become a common, distressing occurrence in our neighborhood. In the past couple of years we have seen more pipe failures, due to the type of pipes that were used during construction of our homes and their deterioration over time. Fairfax Water explains that their responsibility for the pipe is only to the valve and from there into the house is the responsibility of the homeowner. When these pipes or sewer pipes fail the cost can be thousands of dollars. Dominion power offers insurance that covers these issues: